Terms of service

1. About us and these terms

These terms apply when you use balticbariatric.com and when you book a treatment package with us. The service is provided by:

By using the website or booking with us, you agree to these terms. If you book a package, your written quote and booking confirmation also form part of our agreement.

2. What we do and what we don't do

Baltic Bariatric is a medical travel coordinator. We help you find out whether treatment in Latvia could be right for you, pass your information to the specialist, and organise your hotel, transfers and personal support.

We are not a hospital and we do not provide medical treatment or medical advice. All medical consultations, procedures and in-patient care are provided by our licensed partner clinics, which are responsible for the medical care they provide.

3. Information on this website

Information on this website, including the online eligibility check, is general and for guidance only. It is not a diagnosis or a substitute for advice from a doctor. The eligibility check gives an indication only; whether a procedure is suitable for you is decided by the treating specialist after reviewing your medical questionnaire and examining you.

4. Your responsibilities

• You confirm that the information you give us, especially about your health and medication, is complete and true. Incomplete or incorrect information can put your safety at risk.
• You are responsible for your own flights, travel documents and travel insurance. We strongly recommend travel insurance that covers medical treatment abroad.
• You agree to follow the pre-operative and post-operative instructions given by the clinic and our team.

5. Prices and what is included

Prices shown on the website are starting prices. Your final price is set out in a written quote before you book. Unless your quote says otherwise, the package includes the items listed for your procedure on our website (consultations, the procedure, hospital care, hotel and all transfers in Latvia, coordinator support and follow-up). Flights, travel insurance, personal expenses and any additional treatment that is not in your quote are not included.

If the specialist decides during your stay that additional tests or a longer hospital stay are medically necessary, we will explain the reason and any cost before it happens, wherever possible.

6. Booking, deposit and payment

• Deposit: your date is reserved once you have paid a deposit of €500. The deposit is part of your package price, not an extra charge.
• The rest is paid in Latvia: you pay the remaining balance when you arrive, at the meeting where you sign your treatment agreement, before your procedure takes place. You do not pay the full price in advance.
• We issue an itemised invoice, which you can use for any reimbursement claim with your national health system or insurer. We cannot guarantee that a claim will be accepted.

7. Cancellations and refunds

• If you cancel 15 days or more before your procedure date, we refund your €500 deposit in full.
• If you cancel less than 15 days before your procedure date, or do not arrive, the deposit is not refunded, because by then we have reserved your hospital date, hotel and transfers.
• If the specialist decides the procedure is not suitable or safe for you, we refund your deposit in full, whenever this happens.
• You can move your date once free of charge if you tell us at least 15 days before your procedure, subject to availability.

Please tell us about a cancellation in writing, by email or WhatsApp. The date we receive your message is the cancellation date. Refunds are made to the original payment method within 14 days.

8. Results and our Results Promise

Weight-loss results depend on many individual factors, including your health, your diet and how closely you follow your care plan. We and our partner clinics cannot guarantee a specific result. All surgery carries risks; the clinic will explain these to you before you give your consent to treatment.

Our Results Promise: before your procedure, your doctor sets a personal 12-month milestone with you. If you attend your follow-up check-ins and follow your diet and care plan but have not reached that milestone at 12 months, we extend your coordinator and dietitian follow-up for another 6 months at no cost. This is a promise of continued support, not a guarantee of a particular amount of weight loss.

9. Liability

We are responsible for providing our coordination services with reasonable care and skill. The partner clinics are responsible for the medical care they provide. We are not liable for flight delays or cancellations, or for losses caused by information you did not give us or gave incorrectly. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

10. Complaints

If something is not right, please tell us straight away by email or WhatsApp so we can fix it. We acknowledge complaints within 2 working days and aim to resolve them within 14 days. If we cannot resolve a complaint, you can contact the Latvian Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv) or the consumer authority in your own country.

11. Your personal data

How we handle your personal and health data is explained in our Privacy policy.

12. Governing law

These terms are governed by the laws of the Republic of Latvia. This does not take away any protection you have under the consumer laws of the country you live in.